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Request Management

The Request Management module improves operational efficiency and monitors overall R&D operations by supporting the full life cycle of task scheduling. Used to submit and track requests from initiation through completion, it manages intra- and intergroup communications and centrally documents the  progression of request fulfillment in real time.

Integrate

Integrate

The system seamlessly integrates tasks performed by specialized groups, CROs and external collaborators, streamlining the execution of complex requests in a division-of-labor environment.

Capture

Capture

Built-in standard request templates for expression, purification, analytics, or QC allow users to rapidly deploy the system without the need for customization.

Process

Process

The system provides group-specific request lists to triage, prioritize, assign, and bundle similar tasks to increase efficiency and shorten turnaround time.

Interpret

Interpret

Dedicated request tracking functionalities allow users to monitor progress and facilitate resource forecasting for both the requestor as well as the teams working on the request fulfilment.

Report

Report

The system provides a central request dashboard showing the status of all requests and sends context-specific, customizable email notifications to keep all stakeholders informed through the request life cycle.

Enable

Enable

The system identifies and resolves bottlenecks by providing transparency of resource allocations, handovers, and usage, which in turn improves program management, optimizes team productivity, and streamlines workflows.

Request Templates.
Fast. Flexible.

  • Requests can be flexibly tailored to laboratory R&D workflows.
  • Configurable request forms allow users to provide complete information about their requirements.
  • Complex division-of-labor processes are supported by enabling registration and tracking of requests, and by providing a central access to essential information of every sample and molecule involved.

Optimize Resource Allocation.
Simplify Handover.

  • Supports resourcing and handovers to ensure all steps contain the required context and are completed on time.
  • Automatic email notification alerts users about changes in user assignment, priority and request status.
  • This example shows a status change of a production request to 'Expression Completed', signifying a handover of the request to purification scientists.

Accelerate External Collaboration.​
Streamline Coordination.​

  • Strengthen collaboration between biopharmaceutical R&D enterprises and external partners such as Contract Research Organizations (CRO).​
  • Eliminate laborious copy-pasting and extensive look-up operations.​
  • Accelerate order generation process to a CRO by generating structured flexible and purpose-driven reports with a single click.

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