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Privacy Statement


This Privacy Statement describes what personal information and for what purposes is collected and processed by Genedata and its affiliated companies (“Genedata”, “we”, “us” and “our”).

Genedata does not target individuals. Genedata provides software solutions and related services to legal entities, such as biopharma companies.

Genedata may collect personal information about you when you interact with Genedata and our affiliates—e.g., when you visit our website, when you sign up for one of our conferences and other instances described below. In order to ensure transparency, we want to inform you about the nature, scope, and purpose for which your personal information may be collected and processed.

You have choices when it comes to your visits to our website, the products or services you use, and the data you share. However, depending on the data needed in order to enable you to use a product or a service, you may not be able to use that product, feature, or service without sharing certain personal data required for that specific use.

This Privacy Statement is especially based on Swiss laws and the EU General Data Protection Regulation (GDPR). Although the GDPR is a regulation of the European Union, it has heavily influenced the Swiss Federal Act on Data Protection, and companies outside the European Union may have to comply with the GDPR under certain circumstances.

What is Personal Information?

Personal information, or personal data, is any information that can be used to directly or indirectly to identify an individual, and may include, for example, name, address, email address, phone number, work title, login information (account number, password), or social media account information.

What Personal Information Do We Collect?

The information we collect depends on the interactions you have with Genedata, the context, and the purposes for which it was collected. We only collect personal data that are necessary for the performance of our services, for the purposes described in the section below, or pursuance of our business relationship.

We may collect information that can be used to identify you, such as your name, contact information (e.g., your business email address, business title and company name—i.e., information that normally would be in a business card) or other personal identifiers. We collect this information—e.g., when you register on our website by filling in the Contact form—when you fill in a Demo Request form, when you request information from us via email, when you participate in our conferences, symposia, seminars or other events, when you participate in one of our surveys, or when you apply for a job via our website.

In addition, Genedata collects technical information, for instance through the use of cookies, such as your browsing pattern on our website, click stream, and the status of cookies placed on your computer. For further information about cookies, please refer to our Cookies Notice.

On What Grounds Do We Process Your Personal Information?

We may process your personal information for the purposes described in this Privacy Statement with your consent, for compliance with a legal obligation or when necessary, or for the purposes of the legitimate interests pursued by Genedata.

For example, we may use your information in order to provide you, with the following services:

  • process your registration to participate in conferences, symposia, seminars and other events;
  • respond to your enquiries, for example, to fulfill your request for a demo, to provide you with access to one of our whitepapers, or to provide you with information you have requested about our services;
  • respond to your requests for feedback;
  • send you survey emails (please note that you can always opt-out of receiving such surveys at any time by contacting us);
  • administer our website, including troubleshooting, data analysis, testing, statistical, and survey purposes but also as part of our efforts to keep our website secure;
  • provide you information on our products and services that you have specifically requested;
  • market our products and services to the company you represent; and
  • perform auditing and statistical analyses of user behavior in order to measure interests in specific product areas or information posted on our website, with a specific focus on improving our products and services. 

The use of your personal information for the activities listed above are based on your consent (e.g., when you send us a request through our Contact form, request a demo, sign up to participate in one of our events or conferences, or provide us with your business card). You have the option to withdraw your consent at any time either by opting out in the link provided in our contact email, or by contacting us directly at: privacy(at)genedata.com. A revoked consent has no effect on any data processing that already has been carried out.

The use of your personal information may be based on our legitimate interest to ensure content availability, information security, and business performance improvement. We may also process your personal information in order to pursue our legitimate business purpose to keep you informed of our latest products and services.

Genedata may also use your personal information to comply with legal obligations to which we may be subject, including the requirement to comply with applicable laws and regulations, as well as demands or requests made by regulators, courts, and law enforcement authorities.  

When and How Do We Share and Transfer Your Personal Information?

The personal information Genedata collects from you may be stored on one or more databases hosted by Genedata servers or third parties located in Europe, Asia, or in the United States.

Genedata may share your personal information with its affiliates and third parties that provide us with technology services such as data analytics, storage, hosting, and technical support; our professional advisors, auditors and business partners, regulators, government, or law enforcement authorities; and other third parties in connection with re-organizing all or any part of our business. Genedata does not sell personal information to anyone.

We have implemented appropriate technical and organizational measures to ensure that your personal information remains protected and secured. We aim to always protect your personal information in accordance with this Privacy Notice wherever it is processed.

Profiling and automated decision-making

Your personal data is not subject to any automated decision-making. We do not conduct profiling activities with personal data.

What Are Your Rights regarding Your Personal Information?

To the extent required by the applicable data protection law, you are entitled to exercise certain rights in relation to your personal information that is collected and processed by Genedata at any time, which may include the following rights: 

  • Request access to your personal information;
  • Request to correct any personal information that is held by us which is inaccurate or requires updating; 
  • Deletion of your personal information that is held by us; 
  • Request that we stop processing your personal information other than for storage or legal purposes;  
  • Request a subset of the personal information we collect from you in a structured, commonly used and machine-readable format—including a right to request that we transfer such personal information to another party; 
  • Withdraw your consent given to us to process your personal information.

Genedata will, within the timeframe set out by the applicable law, examine your request and respond to it or contact you to ask for further information or clarification. You may submit your request by sending an email to privacy(at)genedata.com in which you must explain your request and the right that you wish to exercise. In order to avoid delays in responding to you, we encourage you to formulate your request as detailed and as specific as possible and provide us with evidence of your identity (e.g., with a copy of an ID card, if your identity cannot be otherwise clearly verified).

We reserve the right to enforce the restrictions required by law in cases where we are obliged to store or process certain data or have an overriding legitimate ground to do so.

How Long Do We Store Your Personal Information?

We may store your personal information for different periods of time depending on the category of personal information and the purpose for which it’s being processed. In any case, we will always keep your personal information in accordance with and not exceeding the duration determined by applicable law and otherwise, for as long as needed to provide you with access to the services and/or products requested by the company you represent; or for as long as necessary to allow us to respond to your question or request, or to fulfil our contractual and legal obligations, or for the purpose pursued by the processing. 

Cookies and Other Technologies

Cookies are small files, composed of a string of letters and numbers, stored on your computer. You can choose to accept or decline the cookies. If you choose not to accept our cookies, you may not be able to access all areas of our website. For more information on cookies, please refer to our Cookies Notice, where we inform you about the use of cookies on our website.

Links to Third Party Websites

We may provide, from time to time, links to third party websites as a service to our users. Please be aware that we cannot control and are not responsible for the information collection practices of such third-party websites, which may differ from those of our website. We encourage you to review and understand the privacy policies of these websites before providing any information to them.  

Security measures

Genedata has implemented appropriate technical, organizational, and administrative measures (such as issuing instructions, trainings, access control and restrictions,  and checks) and generally accepted standards of technology and operational security in order to protect personal information from loss, misuse, alteration, destruction, and unauthorized access. Only authorized Genedata personnel and our trusted third parties are provided access to personal information, and these employees and persons are required to treat this information as strictly confidential and to comply with the applicable data privacy laws.

However, Genedata cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors triggered by malicious persons or acts of negligence may compromise the security of your personal information.

Changes to this Privacy Statement

We reserve the right to change, modify, add, remove, or otherwise update this Privacy Statement at our discretion at any time. The version published on our website is the version currently applicable. This Privacy Statement was last updated in July 2021.

Contact Us

If you have any questions regarding our Privacy Statement, or if you would like to exercise any of your rights, please contact our DPO at: privacy(at)genedata.com.