Biopharma IT Support Engineer, Genedata Expressionist, CH-Basel

The Position

We are looking for a qualified IT Support Engineer to join our expanding professional services team supporting the deployment and maintenance of our highly innovative Biopharma Platform. Genedata’s Biopharma Platform revolutionizes the process of biopharma R&D and we, therefore, have quickly taken a global market leadership position with a rapidly growing client base.

As our new Biopharma IT Support Engineer for the EU region, you will be the go-to person for the sales and consulting team, as well as new and existing customers. You will accommodate the installation life cycle of the Genedata Biopharma Platform in the cloud as well as at customer sites globally. You will be responsible for installing, maintaining, and updating the Genedata Biopharma Platform and contributing to the technical, quality, and process documentation. Moreover, you will be supporting the continued improvement of customer-directed processes, including deployment and change management processes. Furthermore, this interdisciplinary, multi-faceted position offers an exciting opportunity to consult our global customers on IT-related challenges that relate to the effective deployment of the Genedata Biopharma Platform.

The position offers a high level of interactivity and responsibility in a growing company, and the opportunity to work as part of a strong international service team.

This full-time position is based at our office in Basel. It requires flexible working hours to support global projects. Minimal travel might be required.

Key Responsibilities

Support pre-sales:

  • Provide system requirements recommendations based on customer requirements.
  • Advise internal account teams on best technical arrangements for software evaluations.

Support customers:

  • Support customers with software installations, patch roll-out, and upgrades
  • Execute on well-defined maintenance projects, including acceptance testing, issue analysis, deliverable verification and optional configuration for installations, patches, and upgrades using remote access technologies
  • Address technical helpdesk requests with reference to existing software documentation
  • Ensure support quality by proper helpdesk case classification, case follow-up and case closure within the growing set of corrective and preventative procedures
  • Provide contractually agreed IT consulting services such as server setup and configuration, provision of hosted or cloud solutions, software integration services, scripting of command line batch automation, etc.

Support in-house:

  • Manage internal test and development installations, also those used for demonstration, service, or integration projects
  • Participate in discussions with development and business teams on technical implementation planning and planning of risk mitigation
  • Maintain, implement and control lifecycle policies in coordination with Genedata’s scientific consulting team.

Your Profile

  • 3+ years in a system administrator role
  • Excellent knowledge of Linux/Unix and Windows systems
  • Experience in remote execution of installation, support, and verification
  • Demonstrated expertise to create automation code (e.g. monitoring, alerting)
  • Knowledge of cloud environments such as AWS or Azure
  • Ability to quickly analyze complex technical environments, summarize status-quo, and perform gap analysis with resolution proposals
  • Strong interpersonal skills, committed to efficient verbal and written communication
  • Fluency in English with customer-facing verbal and written communication, presentation skills in English language, French or German are a plus
  • Extremely well organized with a demonstrated ability to multitask
  • Willingness to continuously learn and improve new technologies, systems and procedures

The Company

Genedata is an exceptional company. With over two decades of success in research informatics due to closely-knit teams of scientists, developers and business experts, Genedata has achieved steady and continuous growth since inception. As a private and majority employee-owned organization, we empower each employee to be a contributing voice in the company operations and evolution. Our collective expertise in research informatics, combined with our open and scalable computational solutions, makes us the leading software provider in R&D informatics for biotech, pharmaceuticals, and related life sciences. We are headquartered in Basel, Switzerland and have subsidiaries in Germany, US, UK, Japan and Singapore.

About Genedata Expressionist

Genedata Expressionist® is a comprehensive enterprise software platform for managing, processing, analyzing, and reporting of mass spectrometry data in application areas such as biotherapeutics characterization, proteomics, and metabolomics. Configured data processing workflows enable the implementation of tailored solutions, enabling automation and harmonization of complex data analysis processes. Integrated data- and project-management helps organizations to streamline methods and efficiently manage data, results, and reports. Built on an open and scalable client-server architecture, the solution can handle large experimental data sets from all major vendors and technology platforms and can be easily integrated into existing research and development IT environments. 

Are You Interested?

If you are interested in this position, please submit your CV and motivation letter.
Genedata only accepts CVs and resumes directly from candidates. Personnel recruitment agencies need not respond.
Legal authorization to work in the United States on a full-time basis for any employer is required.
Genedata is an Equal Opportunity Employer.