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IT Administrative Support

  • USA, Lexington (MA)
  • 100%
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The biopharmaceutical industry is on the verge of a digitalization revolution, adopting data-driven R&D approaches in order to develop innovative therapies quicker. Genedata’s market-leading enterprise software is fueling this revolution, enabling both global biopharma giants and cutting-edge biotechs to leverage biopharma R&D data analytics so they can find breakthrough therapies faster and improve outcomes sooner for patients worldwide. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D.

About the Role

Are you a computer and information systems administrator? If so, we would like to talk with you as we seek to grow our global IT team which supports our US based users from our East & West Coast Offices as well as the users in our offices worldwide.

This position will also support the installation and operation life cycle of the Genedata Screener platform - both for installations on-premise and in the cloud on AWS - by configuring, installing, maintaining, monitoring, and updating the Genedata Screener platform and contributing to technical, quality, and process documentation.

This full time position is based in our office in Lexington, MA (Boston area) and requires minimal travel (less than 10%).

Your Responsibilities

  • Installation and updating software and hardware as needed (Windows, Linux, ESXi);
  • Monitoring, diagnosing and maintaining computer systems and networks;
  • Configuring, installing, monitoring and maintaining Genedata software products on AWS;
  • Setting up accounts for new users (within Active Directory, Exchange, etc.);
  • Setting up desks for new users (incl. monitor, phone, docking station, etc.);
  • Provide orientation and guidance to users on how to operate software and computer equipment;
  • Offer technical support to company staff and troubleshoot computer problems in a timely manner;
  • Organize and schedule software and hardware upgrades and maintenance;
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.);
  • Coordinate with external service contract providers for hardware repairs that cannot be done in-house;
  • Document repairs and fixes and maintenance schedule;
  • Supporting global IT projects;
  • Office maintenance (assembly of office equipment).

Skills & Experience

  • Proven experience as IT Technician or relevant position;
  • Experience with Windows, Linux and ESXi Operating Systems;
  • Experience with Virtual Machine setup, configuration and maintenance;
  • Experience with one or multiple of the below is a plus:
    • Microsoft 365 incl. SharePoint & OneDrive Online
    • McAfee ePolicy Orchestrator (ePo)
    • Windows Server Update Service (WSUS)
    • Windows Deployment Services (WDS);
  • Experience with AWS hosting environment, configuration and administration;
  • Excellent diagnostic and problem solving skills;
  • Excellent communication ability; Ability to work with global team;
  • Outstanding organizational and time-management skills;
  • Understanding of diverse computer systems and networks;
  • Knowledge of Internet security and data privacy principles;
  • A technical, logical thought process;
  • A keen eye for detail;
  • Team player;
  • Physically able to lift IT equipment, etc.;
  • Must be currently located in the United States;
  • Legal authorization to work in the United States on a full-time basis for any employer is required.
What We Offer

Genedata is on a mission to accelerate the pace of biopharma R&D. Our enterprise software solutions digitalize and automate lab operations so scientists can discover insights faster, push scientific boundaries farther, and drive change right now. With over two decades of success due to closely-knit teams of scientists, software engineers, and business experts, Genedata has become the market-leading provider of enterprise software solutions for biopharma R&D.

As a private and majority employee-owned organization, we empower each employee to be a contributing voice in the company operations and evolution. Our collective expertise in scientific R&D informatics, combined with our open and scalable software platform, makes us the essential technology for the operations of top biopharma companies and innovative biotechs worldwide.

We are headquartered in Basel, Switzerland and have subsidiaries in the US, Germany, UK, Japan, and Singapore.

Genedata offers an attractive Total Reward Package comprised of a competitive salary and attractive benefits in return for your contribution to our success.

As an equal opportunity employer, Genedata proudly celebrates diversity and believes in an inclusive workplace.

Next Steps

Genedata does not accept applications from recruitment agencies.
If you are interested in this position, please apply directly here.

Apply Now!