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Technical Account Manager - Biologics

  • USA, Lexington (MA)
  • 100%
  • Genedata Biologics
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The biopharmaceutical industry is on the verge of a digitalization revolution, adopting data-driven R&D approaches in order to develop innovative therapies quicker. Genedata’s market-leading enterprise software is fueling this revolution, enabling both global biopharma giants and cutting-edge biotechs to leverage biopharma R&D data analytics so they can find breakthrough therapies faster and improve outcomes sooner for patients worldwide. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D.

About the Role

We are looking for a Technical Account Manager to report to the US Biologics Head of Professional Services. As a member of our team, you will be working closely with customers on a wide variety of configurations and external solutions to assist with the roll-out of our core product with an emphasis on enterprise software deployment in the biopharma industry.  This position is also responsible for installing, maintaining, and updating the Genedata Biopharma Platform and contributing to technical, quality, and process documentation.  This position is an opportunity for you to further develop technical expertise across cutting-edge research and development of therapeutic molecules, cell therapies, and vaccines.

This full-time position is located at our US East Coast office, outside of Boston in Lexington, MA and requires up to 10% travel within North America and about once yearly travel to Europe.

You Will

  • Develop, configure, and implement custom software plugins, tools and applications for support of research and development workflows at top 10 pharmaceutical companies
  • Facilitate the integration of Genedata Biopharma platform products with customer work processes, instruments, and external systems
  • Communicate with counterparts in EU professional services teams to bring in-depth technical knowledge in-house
  • Execute and provide support for software installations, upgrades, and server migrations including in the cloud
  • Actively participate in code review process and perform testing on software developed by others
  • Address technical helpdesk requests and classify for case follow-up and closure
  • Manage internal installations for test, development, demonstration, service, or integration projects
  • Execute and maintain IT SOPs for hardware and software services such as hardware/operation qualification and installation acceptance (e.g. IQ, OQ, PQ)
  • Assist internal team to document customer requirements for development projects and create technical specification deliverables for deployments
  • Provide internal and external trainings for technical topics (e.g. data model, SDK, APIs)

Skills & Experience

  • Degree or equivalent experience in a computer-science, biotechnology, or engineering field
  • At least 1-2 years of professional work experience
  • Proficiency working in a Linux/UNIX environment including bash scripting
  • Proficiency back-end programming in Java or Python
  • Knowledge of SQL and relational databases such as Oracle
  • Legally authorized to work in the US for any employer

Preferred Qualifications

  • Experience with scientific software or tool development in one or more of the following areas biopharma R&D, antibody discovery, protein engineering, protein expression and purification, cell line development, bioprocess development, CMC, or biopharma production with bioanalytic, or lab automation
  • Experience with git, JIRA, Confluence, bitbucket or other sets of development tools and workflows preferred
  • Experience with installation, support, verification processes on both remote systems and AWS cloud operating environments
What We Offer

Genedata is on a mission to accelerate the pace of biopharma R&D. Our enterprise software solutions digitalize and automate lab operations so scientists can discover insights faster, push scientific boundaries farther, and drive change right now. With over two decades of success due to closely-knit teams of scientists, software engineers, and business experts, Genedata has become the market-leading provider of enterprise software solutions for biopharma R&D.

As a private and majority employee-owned organization, we empower each employee to be a contributing voice in the company operations and evolution. Our collective expertise in scientific R&D informatics, combined with our open and scalable software platform, makes us the essential technology for the operations of top biopharma companies and innovative biotechs worldwide.

We are headquartered in Basel, Switzerland and have subsidiaries in the US, Germany, UK, Japan, and Singapore.

Genedata offers an attractive Total Reward Package comprised of a competitive salary and attractive benefits in return for your contribution to our success.

As an equal opportunity employer, Genedata proudly celebrates diversity and believes in an inclusive workplace.

Next Steps

Genedata does not accept applications from recruitment agencies.
If you are interested in this position, please apply directly here.

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