Scientific Account Manager, Boston (US-GDS-3201)
2008/07/17
Waltham, MA
Genedata’s expertise in research informatics combined with our open and scalable computational solutions makes us one of the leading developers of software specializing in discovery informatics for biotech, pharmaceuticals and the life sciences. Founded in 1997, Genedata is a privately held spin-off from Novartis. We are headquartered in Basel, Switzerland and have offices in Munich, Boston, San Francisco and Tokyo. We are also represented in Taiwan and Singapore.
Reference: US-GDS-3201
The Position
We are currently in search of a qualified Scientific Account Manager for our Screener product; an integrated platform developed for high throughput screening analysis.
Responsibilities of this position include: supporting all Genedata software systems, with a focus on Screener, assisting the Business Account Manager with pre-sales activities, specifying and managing customer service projects and timely and within-budget delivery of service items.
Accountabilities:
Under the supervision of the Head of Professional Services, US: Support existing US software customers by: Managing software installation for new customers; Providing support for product upgrades at existing customers; Planning and executing training at customer sites; Providing expert support and troubleshooting; Communicating customer requirements to product manager, developers; Specifying and implementing customer service projects
Support US business development in: Customer requirement analysis; Preparation and presentation of pre-sales material; Pre-sales customer data analysis; Collaboration with Business Account Manager to implement strategies to maintain customer satisfaction and increase Genedata opportunities; Provide training to other staff members to maintain and improve overall skill level.
Your Profile
Critical Knowledge:
Fundamental understanding of molecular biology; Knowledge of pharmaceutical research/drug discovery process; Expert knowledge of current statistical data analysis methods; Experience in the analysis of high-throughput screening data.
Critical Skills:
Facility with UNIX environment, a scripting language (shell, Perl, Python); Strong interpersonal skills, verbal and written communication, presentation skills; Fluency in English with excellent verbal and written communication skills; Customer-facing abilities and presentation skills; Project management abilities; Ability to master new technical information quickly; Ability to perform professionally in stressful situations; Ability to work with a distributed global team; ability to travel 20%; Willingness to work with teams in Basel to maintain product knowledge and understanding of new developments; Basic understanding of the Java programming language preferred
Critical Experience:
5+ years in biopharmaceutical research and/or, bioinformatics software development; 3+ years working experience with scientific data analysis software; Background or advanced degrees in mathematics, chemistry, or biology highly desired; Familiarity with scientific software development processes desired; Previous experience with support or pre-sales of scientific software preferred; 3+ years MS office applications
This fulltime position requires up to 20% of time for travel.
Please submit your CV along with the reference number to: recruitment@genedata.com
Please note: As a general policy, Genedata only accepts CVs directly from candidates. Personnel recruitment agencies need not respond.